The Australian Business Excellence Framework has been designed to enable Councils (and other organisations) to use the guidance contained within it to determine how the Council can best pursue improvement, recognising the unique nature of each organisation.
The Framework is an integrated leadership and management system that describes elements essential to sustainable organisational excellence. It is based on a set of 9 proven Principles of Leadership and Management, which are translated into a set of criteria with 7 Categories containing 16 Items. It also includes a system of self-assessment based on the concepts of organisational learning to ensure improvement of a Council is targeted and enhanced.
For more information, please download Business Excellence in Local Government (PDF, 43KB)