Process improvement focuses on meeting precise customer, community and stakeholder requirements; eliminating errors and variation from services; and improving the efficiency of processes. The program blends recognised methodologies including Lean, Six Sigma and PDSA with enabling tools to provide participants with an approach that reduces variation, removes defects, improves efficiency, implements controls and delivers desired outcomes.
Many Councils and global organisations have significantly improved the financial bottom line by implementing process improvement programs. Process improvement is a proven concept and has saved Councils millions of dollars. Thrive Plus has the experience and delivery capability to provide process improvement training and coaching services. Our approach is unique in that we teach participants to leverage the correct tools for the opportunity on hand. The facilitator aligns the training to the Principles of Business Excellence to ensure that the improvement delivers sustainable change.
For more information, please download Optimising Council Processes (PDF, 42KB).