Verbal Judo

  • Date:

    7 September 2016

  • Location:

    Sydney CBD, for venue details contact LGNSW Learning Solutions

This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance.

It is aimed at customer service officers, librarians, development plan officers and health and building inspectors ie anyone who could be in danger of physical and/or verbal abuse.

For more information, please download the Verbal Judo (PDF, 66KB).