LGNSW Member Value

LGNSW Member Value

LGNSW exists for its members, and we are very focused on ensuring that our members receive value from their Association.

We want members to be aware of the supports that are available to them, and to be satisfied with the services they receive. LGNSW realises that our members are constantly being asked to demonstrate the value they provide to their communities – and we are committed to the same standards of accountability.

We do this in a number of ways.

Annual Reporting

In 2015 we released an Annual Report to members for the first time, and have delivered one every year since.

Member Survey

We are constantly seeking input from members about the services they need, and working to develop and deliver them. Good examples of this are the many free workshops we ran for the sector in relation to amalgamations, as well as the free workshops run after the recent local government elections held over the last two years.

In 2016 we conducted a member survey, which showed that member perceptions of their association had shown marked improvement since 2013.

Customised Report Cards

In 2017 we drilled down further to report on the services, support and advocacy provided to individual councils. The LGNSW Report Card is an easy-to-read summary of the things LGNSW has done for its members over the past 12 months. It is one way we show you how we deliver value.

Value Audit

We are now going one step further and conducting an audit of the value provided by LGNSW to its members.

The audit of member value will be undertaken by Glen Beckett from the Local Government Association of Queensland (LGAQ).

Mr Beckett, who is general manager for one of LGAQ’s four divisions, has a strong business background, a detailed understanding of the local government sector and extensive experience in methodologies that can be used to assess value.

The Terms of Reference for the audit have been designed to ensure that a sector wide description of value can be determined, as well as individual calculations of value for members, if possible.

It is expected that the audit will cover all services offered under the umbrella of LGNSW, including:

  • Advocacy
  • Legal services and advice
  • Industrial relations services
  • LG State Award negotiations
  • Membership subscriptions
  • Executive recruitment and performance appraisal services
  • Training programs and workshops
  • Local Government Procurement

Members are encouraged to contribute to the value audit. Written submissions are invited, and should be emailed to jill.gallagher@lgnsw.org.au. Mr Beckett is also available to engage directly with members, and can be reached at Glen_Beckett@lgaq.asn.au.

The closing date for member contributions is Friday 22 December 2017.