Verbal Judo

This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance. It is aimed at customer service officers, librarians, development plan officers and health and building inspectors, i.e. anyone who could be in danger of physical and/or verbal abuse.

Cancellations less than 7 days out from the course will not be refunded.

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1/12/2022 9:00 AM - 1:00 PM
AUS Eastern Daylight Time
Interactive Webcast

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