Navigating Challenging Conversations

A customer service officer in a discussion with an aggrieved-looking couple.
Employees are increasingly having to handle people who are challenging and difficult.

The art of navigating challenging conversations is a critical work and life skill, assisting us in the workplace to build healthy relationships, deliver effective leadership, and build positive organisational culture. 

This workshop has been designed to equip participants with practical tools and strategies for approaching and working through challenging discussions with confidence and professionalism.

PRICING: Member $462 (incl GST) | Non Member $924 (incl GST) 

 

Note: Cancellations less than 7 days out from the course cannot be refunded.

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When
18/06/2026 9:00 AM - 12:30 PM
AUS Eastern Standard Time
Where
Interactive Webcast

Event Contact

LGNSW Learning & Development
📨 [email protected]
☎️ 02 9242 4047

COUNCIL STAFF:  If your council holds membership with Local Government NSW, this entitles all staff within the council to access member pricing by logging in or creating a LGNSW account. For more details, view our Frequently Asked Questions.

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