Verbal Judo for Compliance Day 1 & 2

This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance.

 

This 2 Day course is aimed at customer service officers, librarians, development plan officers and health and building inspectors, i.e. anyone who could be in danger of physical and/or verbal abuse.

Cancellations less than 7 days out from the course will not be refunded.

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When
22/06/2022 8:30 AM - 23/06/2022 3:30 PM
AUS Eastern Standard Time
Where
Interactive Webcast
 

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