Certificate in Business Excellence 

This course is available via:

In-house face to face
Delivered at your council

Member calendar training
Either face-to-face or interactive online for individual participants


Learning and Development

Phone: 02 9242 4000
[email protected]

This course is scheduled to take place on 26, 27 & 28 October 2021

Duration: 9am-3pm
Price: $1,550 + GST

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The Certificate in Business Excellence is a three-day training.

The Certificate in Business Excellence course allows participants to understand the fundamental concepts that anchor Excellence Models. Working in a collaborative learning environment, participants will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management, and Innovation.

This course is designed for key knowledge leaders within an organisation that is aspiring to high performance and is seeking to use the guidance of Excellence Models and aligned best-practice methodologies. Participants will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in their organisations.

This course will explore the foundational teachings of Deming, Shewhart, Senge and other leading thinkers who have influenced the course of modern Excellence Models. Aligned methodologies such as Lean Six Sigma, Balanced Scorecard and Behavioural Diagnostics will also be considered and their relevance contextualised within Excellence Models.

Upon completion of the course and assessment tasks, all participants will be issued a Certificate in Business Excellence that will be a testament to their learning and commitment.


By the end of this course participants should be able to:

  • Use the Principles of Business Excellence to guide decision making
  • Explain the foundational concepts of quality management.