This course scheduled to take place on 13 December 2021
Price: $440 incl GST
Duration: 9am-1pm
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This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance. It is aimed at customer service officers, librarians, development plan officers and health and building inspectors, i.e. anyone who could be in danger of physical and/or verbal abuse.
Who should attend?
All staff
There are five goals for teaching Verbal Judo to staff:
- Staff safety
- Enhanced professionalism
- Fewer complaints
- Less vicarious liability
- Reduced stress
Process
The facilitator will use group discussions, council case studies and local government oriented examples, to help you transfer your learning to the workplace.
Facilitator
Local Government NSW has a range of experienced facilitators who use discussions, case studies and local government-oriented examples to help transfer learning to the workplace. Facilitator details will be available prior to the course.
The facilitator is a certified Verbal Judo trainer.
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