Verbal Judo

This course is available via:

Interactive online
Remote learning tailored to your council

In-house face to face
Delivered at your council

Member calendar training
Either face-to-face or interactive online for individual participants


Learning and Development  

Phone: 02 9242 4000
[email protected]

This course scheduled to take place on 13 December 2021

$440 incl GST
Duration: 9am-1pm
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This program teaches a set of specific behaviours and tactics with which staff can redirect hostile or aggressive behaviour of others, and generate voluntary compliance. It is aimed at customer service officers, librarians, development plan officers and health and building inspectors, i.e. anyone who could be in danger of physical and/or verbal abuse.

Who should attend?
All staff

There are five goals for teaching Verbal Judo to staff:

  1. Staff safety
  2. Enhanced professionalism
  3. Fewer complaints
  4. Less vicarious liability
  5. Reduced stress

The facilitator will use group discussions, council case studies and local government oriented examples, to help you transfer your learning to the workplace.

Local Government NSW has a range of experienced facilitators who use discussions, case studies and local government-oriented examples to help transfer learning to the workplace. Facilitator details will be available prior to the course.

The facilitator is a certified Verbal Judo trainer.