This workshop will provide participants with a working knowledge of the diversity of functions provided by Local Government, improving their customer service skills and enhancing internal communication.

Participants will develop an awareness of the legal, administrative and financial relationships between Local Government and State and Federal Governments and will learn about the structure of a council and the roles of elected members, general managers and staff. It also covers how we are governed by the Local Government Act.

Who should attend

New or recently appointed employees in councils and longer term Band employees whom it is felt could benefit from a broader organisational perspective.


Topics include areas such as:

  • Understanding the Relationship between Federal, State and Local Governments
  • the powers, responsibilities and structures of Federal and State Governments
  • the process of making laws
  • the provision of grants as a source of income to councils
  • Understanding the Structure of a Council
  • the roles of councillors and special roles of the mayor
  • council meetings, committee meetings and precinct committees explained
  • the functions of preparation of the business paper and recording of minutes
  • encouraging community participation
  • open Local Government as a way of reaching and involving the community
  • Local Government and Customer Service
  • the concept that all functions of a council are for the benefit of the community
  • a listing of services provided by councils and their importance to the community - hypothetical scenarios of the consequences of these services not being provided will be used


The facilitator will use group discussions, council case studies and Local Government oriented examples, to help you transfer your learning to the workplace.