The Supervisor Series

  • Date:

    31 October - 1 November 2019

  • Location:

    28 Margaret St Sydney NSW


A two day program that is designed to aid the ‘soon to be appointed’ or ‘newly appointed’ supervisor, team leader or manager with the essential skills to manage, direct, lead and motivate their teams to perform to agreed standards and expectations.

What are the skills needed to lead and manage people in the modern workplace?

Attendees will learn how to effectively supervise their team during this highly interactive two day workshop. The full supervision program runs over two full days.  If only selected modules are required, you may book for one or two modules only.

Who should attend

Soon to be appointed or newly appointed supervisors.


Module one: The Supervisor’s Roles

Learning how to supervise effectively begins with an understanding of the many roles the supervisor has to play. Develop your skills as a coach and learn how to identify where further skills are required. This workshop will assist managers and supervisors to develop strategies to make the most out of their team.

Module two: Delegation Skills

A key skill for supervision is effective delegation. Knowing what you should delegate and to whom makes all the difference to productivity and team development. In this course we will identify the skills

required to delegate effectively, from the barriers and avoiding, to what, and what not to delegate. Follow a process to ease your load and develop your people to get the most out of your whole team.

Module three: Giving and Receiving Feedback

It is important for everyone to know how they are doing at work and to know whether they are meeting performance expectations. Without feedback, how do you know if you are doing well? The better the feedback, the clearer everyone is about expected performance. This workshop covers both the essentials in setting performance expectations and the skills and approaches required to become a more effective provider of feedback to your staff.

Module four: Retaining and Motivating your staff

Supervising or working in an established happy team of people is satisfying and rewarding. When a team is performing well the supervisor or managers’ task is easier. As we move into a ‘people poor’ culture we need to look to creative strategies to both retain our staff and to keep them motivated. Why do people come to work, why do they work hard for certain people and why do they leave? It is essential to know what motivates and de-motivates your staff.


The facilitator will use group discussions, council case studies and local government oriented examples, to help you transfer your learning to the workplace.


Carole Webb

Carole’s motto is “Be the change you want to see” (taken from Mahatma Gandhi)

A graduate career in management led Carole to share her experiences in a practical way in the training room. Well known for her energy, passion and humour, her feedback always notes comments like, “I didn’t know learning could be so much fun”. Her facilitation style is highly practical with real scenarios that are appropriate to the learning topic.  Her strong belief that we learn through making things both interesting and fun means that she is continually looking for new and relevant material to enhance learning.

She has over 12 years experience developing programs specific to Council in the areas of Customer Service, Supervision, Women’s Leadership, Coaching and Time and Priority Management.