Improve Customer Service

A woman passes a document to a man sitting behind a desk with a computer.
This interactive program is designed to give participants a good understanding and knowledge in providing the best service possible.

The workshop will cover the following content:

  • What makes great Customer Service?
  • Who are our Customers?
  • Great Service Steps 1-7
  • Demonstrating Empathy
  • Strategies for Keeping Calm
  • Responding to Conflict
  • Behaving Assertively
  • Self Reflection
  • Action Planning

 

*Cancellation less than 7 days out from the course will not be refunded.

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When
4/04/2024 9:00 AM - 12:30 PM
AUS Eastern Summer Time
Where
Interactive Webcast
Online registration not available.

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