The workshop will cover the following content:
- What makes great Customer Service?
- Who are our Customers?
- Great Service Steps 1-7
- Demonstrating Empathy
- Strategies for Keeping Calm
- Responding to Conflict
- Behaving Assertively
- Self Reflection
- Action Planning
*Cancellation less than 7 days out from the course will not be refunded.
You must be logged in for registration options to appear.
Learn more